0 Open      0 Scheduled      2 Resolved

Latency Issue (Resolved)

Affecting System - Great Atlantic Hosting Network | Priority - Critical


Many of the websites hosted by Great Atlantic Hosting on Wednesday, April 16, 2014 suffered a latency issue. As a result of this issue some websites within my hosting network (my own company website included) may not have resolved correctly or may not have resolved at all within North America.

A series of daisy-chained routers in a data center in Provo, Utah were to blame for this outage. It appears that the issues began around 11 am ET Wednesday morning. Not only were my hosting client websites affected but millions or more websites from within the scope of service of the data center were also affected identically.

At approximately 3:35 am ET, Thursday morning, April 17th the routers were repaired and the latency issue resolved. I trust that this restoration is stable and there is no reasonable foreseeability that it will reoccur anytime in the immediate future.

While the issue has been reported as resolved I will continue to monitor this issue for the next 24 hours

Date - 04/16/2014 11:32 - 04/17/2014 03:35

Last Updated - 04/18/2014 16:03

LATENCY ISSUES (Resolved)

Affecting Server - Zeus GAMG10-Cloud (Los Angeles, California USA) | Priority - Critical


Increased latency is causing service disruption this morning within our cloud node and also on our Zeus server platform. Video & Audio services and E-commerce gateways however are not disrupted. My network engineers are efforting a solution back in California where our equipment is colocated. Since this latency is an at-large problem at the data center I don't have an estimated time of recovery (ETR) at this time, but I'm confident that the issue will be resolved very shortly and totally before this afternoon.

Date - 03/12/2013 10:26 - 03/12/2013 14:00

Last Updated - 03/12/2013 11:22

Below is a real-time overview of our servers where you can check if there's any known issues.


Server HTTP FTP POP3 PHP Info Server Load Uptime
Aphrodite - GAMG08-Hexacore (Irvine, California) Loading... Loading... Loading... PHP Info Loading... Loading...
Apollo [Mature Rated]- GAMG11-Hexacore (Irvine, California) Loading... Loading... Loading... PHP Info Loading... Loading...
Ares GAMG09-Cloud (Provo, Utah USA) Loading... Loading... Loading... PHP Info Loading... Loading...
Mercury Loading... Loading... Loading... PHP Info Loading... Loading...
Venus Loading... Loading... Loading... PHP Info Loading... Loading...
Zeus GAMG10-Cloud (Los Angeles, California USA) Loading... Loading... Loading... PHP Info Loading... Loading...

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